Frequently Asked Questions
Repairs & Refurbishment
DO YOU OFFER FREE ADVICE?
We think it’s important that you can get to know our team and gain some valuable advice before deciding whether we are the right fit for you.
We welcome you to book in for complimentary chat with one of us. There’s no obligation to buy.
HOW DO YOU PRICE YOUR SERVICES?
We have a tiered price system where you pay for the level of technician that you see. A technician level is determined by their experience, skill and popularity.
Is it okay to spray a little WD40 around my watch crown?
That is a No No. WD40 is not required and is not a true lubricant, but a Water Displacing spray.
Can you supply replacement keys clocks - for lost ones?
Yes, I can usually supply most keys
Can you repair cuckoo and grandfather clocks?
Yes we do, both. Old, long case and modern clocks.
New Sales & Warranty
ARE YOUR WATCHES AND CLOCKS GUARANTEED?
Yes. All watch repairs are guaranteed for one year and clock repairs are guaranteed for two years. Manufacturers warranties apply of course.
WILL YOU COME AND INSTALL GRANDFATHER CLOCKS AT MY HOME?
Yes, if local we are happy to do so. If a distance then we may have to change a travel charge.