Frequently Asked Questions
DO YOU OFFER FREE ADVICE?
We think it’s important that you can get to know our team and gain some valuable advice before deciding whether we are the right fit for you.
We welcome you to book in for complimentary chat with one of us. There’s no obligation to book an appointment with us.
HOW DO YOU PRICE YOUR SERVICES?
We have a tiered price system where you pay for the level of consultant that you see. A consultant's level is determined by their experience, skill and popularity.
We understand that our guests have unique challenges and aspirations and we believe our personalised approach is a fair, simple and transparent way of pricing our services.
It also empowers our consulyants to be creative by removing the restrictions set by the conventional ‘one size fits all’ approach.
HOW FAR IN ADVANCE DO I HAVE TO BOOK?
In order to secure your ideal appointment time, please be sure to book your appointment 2-3 days in advance. Dates can be changed up to 4 hours if needed.
Evenings and Weekend appointments are our most popular times and we advice to book at least two appointments in advance to secure your preferred slot.
WHAT PRODUCTS DO YOU USE?
We have carefully chosen to work witg a range of world leaders in producing the highest quality products using ethically sourced che4micals.